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Refund and Exchange

  • Items purchased at Subkuch.pk E-Store can be exchanged from Subkuch.pk within 15 days from the date of purchase. Invoice / bill number must be shown at the time of exchange.
  • Refund / replacement / return of items can only be entertained only if you receive order with items having manufacturing defect, incorrect size / style or damaged then you can return it to Subkuch.pk head office for replacement / return / refund immediately after receiving. Prior to shipping the return to Subkuch.pk, you will need to inform us within 48 hours starting from when you received the order by hand, by calling Customer Service Department on +92 345 2885529 or emailing at info@subkuch.pk for the replacement / return / refund to be processed. If approved, you may ship your item to Subkuch.pk for refund / replacement / return.
  • All returns will be inspected upon arrival in our warehouse and if we found that the articles are washed, used, damaged or not in original state then we will not consider the item for return / replace / refund / exchange.
  • We will not consider the refund / replacement / return if customer sends it without notifying Subkuch.pk by calling and by sending an e-mail to the Customer Services.
  • The items should be in their original packing with tags intact for return / replacement / refund / exchange to be processed.
  • Customer will have to bear the shipment charges in case of return.
  • Sale items cannot be refunded / exchanged / replaced / returned.

Order Cancellation

You may cancel your order any time before the order is processed. We are unable to cater the cancellation request, once the order is shipped. Once the order is shipped, you will receive a shipping confirmation that contains tracking information via email. Once a product is shipped, the Return and Exchange Policy will apply. Subkuch.pk may cancel orders for any reason. Common reasons includes:

  • The item is out of stock
  • Pricing errors
  • Miscellaneous
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